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Frequently Asked Questions
Find quick answers to common questions about our platform.
General
What is the Federal Civil Service Online Academy?
Who is eligible to use the platform?
Courses & Enrollment
Are the courses mandatory?
How long do I have to complete a course?
Accounts & Access
How do I reset my password?
Why is my service number not recognized?
Certificates
How do I get my certificate after completing a course?
Are the certificates officially recognized?
