Privacy Policy

The Federal Civil Service Online Academy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by the Academy.

1. Information We Collect

We collect information to provide better services to all our users. The information we collect includes:

• Personal Identification Information: Name, service number, official email address, department, and grade level.
• Learning Data: Course progress, quiz scores, certificates earned, and session attendance records.
• Technical Data: IP address, browser type, device information, and interaction metrics on our platform.

2. How We Use Your Information

Your data is used strictly for official and operational purposes:

• To provide, operate, and maintain the learning platform.
• To track mandatory training compliance and generate performance reports for your HR department.
• To issue verified certificates of completion.
• To improve platform security, prevent fraud, and troubleshoot technical issues.

3. Data Protection and Security

We implement robust security measures, including encryption and secure server hosting within recognized national data centers, to maintain the safety of your personal information. Access to personal data is restricted to authorized administrative personnel only.

4. Third-Party Services and Data Sharing

We do not sell, trade, or rent your personal identification information to external third parties. We may share necessary data exclusively with:

• The Office of the Head of Civil Service of the Federation (OHCSF) for official appraisals.
• Your specific Ministry, Department, or Agency (MDA) human resources unit.

5. Cookies and Tracking

The Academy uses cookies to enhance your browsing experience, maintain your session states, and remember your preferences. You can choose to disable cookies through your browser settings, though this may affect certain functionalities of the platform.

6. Your Rights

As a registered user, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate departmental or profile data through your HR representative.
• Lodge a complaint regarding data handling with the designated support desk.

7. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.