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Account & Profiles
Getting Started with Your Academy Account
Learn how to set up your profile, update your department details, and navigate your dashboard for the first time.
Courses & Learning
How to Enroll in Mandatory Courses
A step-by-step guide to finding and enrolling in the required civil service modules designated for your grade level.
Certificates
Downloading and Verifying Certificates
Instructions on how to access, download, and share your official course completion certificates with your HR department.
Technical Support
Troubleshooting Video Playback Issues
What to do if course videos are buffering or failing to load on your device.
Account & Profiles
Resetting Your Portal Password
Forgot your password? Follow these secure steps to regain access to your account using your official email.
Courses & Learning
Joining Scheduled Live Sessions
How to access links, verify attendance, and participate in instructor-led live training broadcasts.
